Only a week later Intuit caved in and said the removed features will go back into TurboTax Deluxe desktop product next year. This year everyone can get a free upgrade. It set up a special page at https: The catch? You must use the desktop product in both years. TurboTax Online already went through the same changes last year, without much of a protest. You must e-file in both years.
The refund request form requires your Social Security Number. The news coverage comes in now. It read in part: We messed up. I am very sorry for the anger and frustration we may have caused you. Intuit has a long history of doing right by our customers, and in this instance, we did not live up to the standards of excellence you have come to expect from us.
We did not handle this change in a manner that respected our loyal customers and we owe you an explanation of what we are doing to make it right. We have heard from many of you that you were surprised when you discovered the change. No one likes this kind of a surprise, so we are taking immediate action to make things right and help you through this transition year. However, note the letter said nothing about reversing the feature changes.
The apology is for inadequate communication, not for the product feature changes. The customers will have fully transitioned. Only you can make that decision. TurboTax has always been a more expensive product. You decide whether familiarity and any better handling are worth the price premium. From Where? Do you care about importing data versus typing? Features and personal preference versus price. After all, if you make one mistake, it can cost you way more than the price difference.
To another person, the premium price for TurboTax is well worth it. All three software solutions are still way less expensive than using a paid person. While you debate the small difference among different software, people who earn much less than you pay several times more for doing their simpler returns.
See File Your Taxes: Accountant, Software, Or Online? Say No To Management Fees If you are paying an advisor a percentage of your assets, you are paying x too much. Learn how to find an independent advisor, pay for advice, and only the advice.
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